Hi there! Thanks for taking the time to reach out to us today. This problem usually happens when the TV disconnects from the Network. It should be an easy fix by going to the network settings on your Smart TV and reconnecting the device. Have you already tried this?
XfinityAirelle
Official Employee
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2.8K Messages
3 years ago
Hi there! Thanks for taking the time to reach out to us today. This problem usually happens when the TV disconnects from the Network. It should be an easy fix by going to the network settings on your Smart TV and reconnecting the device. Have you already tried this?
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user_b6b7e5
Visitor
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2 Messages
3 years ago
So our smart tv says it’s connected to our network but still can’t connect to WIFI?? How is that possible
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