Same password is correct on gateway, incorrect on pods

@susanmjasinski Ah,at least that makes sense. Hopefully they’ll fix it even if they won’t say it’s broken

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I wanted to check in and see if your pods are working well now. If not I would be happy to look into this concern further with you.

Hello, @susanmjasinski.

Thanks for reaching out about needing help with xFi pods. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer direct message icon is located at the top right of the page. Clicking on the direct message icon will bring up a message box that will allow you to initiate the conversation.

@conalg yes, mine say unknown connection too. Just started during the night

Yup! Exact same symptoms.  I woke up to the pods slowly blinking last night and have been unable to get them operational since.  Something must have have happened overnight

My zip is 60190.  Are you in the same neighbourhood @M216 ?

No, I’m in 29401. Maybe a firmware glitch?

Ok, the help bot told me to manually restart the router vs restart from the app. As of right now, no pods show as working but I can sign in. My device doesn’t show in the connection list on the app though