M216's profile

New Poster

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8 Messages

Wed, Sep 15, 2021 12:33 PM

Same password is correct on gateway, incorrect on pods

My pods show connected to gateway but won’t accept the same password. No new equipment, nothing new. All devices affected. I’ve tried restarting gateway but same problem. 

Accepted Solution

Visitor

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3 Messages

3 m ago

I was told by a rep there is work being done and it is affecting the pods.  They won't call it an outage until enough customers complain even though they know there is an issue.

New Poster

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8 Messages

@susanmjasinski Ah,at least that makes sense. Hopefully they’ll fix it even if they won’t say it’s broken

Official Employee

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658 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I wanted to check in and see if your pods are working well now. If not I would be happy to look into this concern further with you.

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Official Employee

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342 Messages

Hello, @susanmjasinski.

Thanks for reaching out about needing help with xFi pods. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

 

Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer direct message icon is located at the top right of the page. Clicking on the direct message icon will bring up a message box that will allow you to initiate the conversation.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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10 Messages

3 m ago

Same here.  Though my pods, while they appear online, state 'connection unknown'.  I have been having problems all morning with the pods.  Restarted router, reconnected pods, tried activation again etc

New Poster

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8 Messages

@conalg yes, mine say unknown connection too. Just started during the night

Regular Visitor

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10 Messages

Yup! Exact same symptoms.  I woke up to the pods slowly blinking last night and have been unable to get them operational since.  Something must have have happened overnight

Regular Visitor

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10 Messages

My zip is 60190.  Are you in the same neighbourhood @M216 ?

New Poster

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8 Messages

No, I’m in 29401. Maybe a firmware glitch?

New Poster

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8 Messages

Ok, the help bot told me to manually restart the router vs restart from the app. As of right now, no pods show as working but I can sign in. My device doesn’t show in the connection list on the app though

New Poster

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8 Messages

3 m ago

This is a significant problem as it is affecting my home automation

Visitor

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5 Messages

3 m ago

Also seeing this issue currently

Visitor

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3 Messages

3 m ago

Also seeing this issue.  Zip code is 01760.

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