Visitor
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1 Message
Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)
I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high.
Technical Findings: I have performed a tracert which shows that my traffic is being inefficiently routed. Instead of a direct path to Chicago, my data is being sent to:
Denver, CO (be-39831-cs03.1601milehigh.co.ibone.comcast.net)
Los Angeles, CA (ae14.er02.lax01.riotdirect.net)
This adds a ~3,000-mile round trip to my connection. My local hardware (Hop 1) is stable at 2ms, indicating the issue is entirely within the Comcast/Xfinity iBone routing table for my local node.
Could a network engineer explain what is going on? And how are they going to fix this.
XfinityJanelle
Official Employee
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2.2K Messages
7 hours ago
Hey @HT210-fma , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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117.9K Messages
2 hours ago
@HT210-fma @XfinityJanelle
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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