Hey @user_t6ewfo, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist troubleshooting the Xfinity Internet. What other troubleshooting steps have you tried? Have you checked the Xfinity App to see if there was an active service interruption? Are you just starting services and perhaps need to test a different coax cable outlet? Please provide us as much detail as possible as it will help assist us in troubleshooting further. Hope to hear from you soon.
EG
Expert
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116K Messages
1 day ago
Need more info.. Did it ever work, or is this a new move-in / new service installation ?
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XfinityDemitrius
Official Employee
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2.4K Messages
2 hours ago
Hey @user_t6ewfo, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist troubleshooting the Xfinity Internet. What other troubleshooting steps have you tried? Have you checked the Xfinity App to see if there was an active service interruption? Are you just starting services and perhaps need to test a different coax cable outlet? Please provide us as much detail as possible as it will help assist us in troubleshooting further. Hope to hear from you soon.
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