1 Message
Router won't connect
I have lived in my apartment for over a year. About 2 months ago my gateway suddenly stopped working and wouldn't connect to internet, so I ended up getting a new upgraded gateway. It will not connect at all and all I get is a blinking orange light. I have 3 coax outlets and none of them have worked. Now I've been paying for wifi I can't use and I need to know what my next steps are.
user_noname
Contributor
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168 Messages
1 year ago
@user_6qx04x - I would reach out to the Xfinty Tech Support (800-Xfinity) to check if your new Gateway is correctly provisioned on your account and if the account itself is in good shape. Also, it could be that all 3 coax outlets in your apartment are disconnected from the network, you might want to check that with your apartment management.
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XfinityNicolas
Official Employee
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1.1K Messages
1 year ago
Hey @user_6qx04x, thanks for reaching out to Xfinity Support on our forums. Thank you as well @user_noname for your help. We can certainly double-check the provisioning for the new modem or get a tech out if the service isn't getting to the outlet. Just a heads up for future posts, if you need quicker assistance from us, the Customer Service board routes to us right away. The other boards are designed to give our customers a place to share experiences and advise. When you get a chance, can you send us a direct message?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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