1 Message
Router service, not working
My router is not turning on at all and I can’t get a signal for my laptop or TV. It is pretty old so I suspect it may need to be replaced.
1 Message
My router is not turning on at all and I can’t get a signal for my laptop or TV. It is pretty old so I suspect it may need to be replaced.
XfinityDemitrius
Official Employee
•
1.8K Messages
3 months ago
Hey @user_34prhm, Thank you for visiting our official Xfinity Forums Community support page. Thank you for taking the time to reach out regarding the Xfinity Internet. Are any of your devices able to connect or see the wireless network? Are devices that are connected via Ethernet able to connect to the Internet still? Are you using an Xfinity xFi Gateway or personal third-party equipment?
Please update us at your next available convenience. Hope to hear from you soon.
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EG
Expert
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110.2K Messages
2 months ago
@user_34prhm
Is the power indicator light lit steadily ?
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