router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless. It won’t connect me to a person. I should not have to restart my router every week.
EG
Expert
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115.4K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityMatthew
Official Employee
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1.3K Messages
3 hours ago
Hello jimt601, Thanks for leaving a post. Sorry to hear about the connection drops that have been continuing to occur. We can certainly help arrange for a modem swap if we believe that is the issue causing the drops but would want to check a few things first. How long ago did this start, and how often are the drops happening? Have you noticed a pattern of them happening at specific times or are they random?
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