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Monday, May 5th, 2025 3:27 PM

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW

Constant disconnects with Motorola MB8600 since mid-April-25. Internet has constant disconnects. Tech was on site 27-Apr, to investigate disruption on Xfinity streaming TV. No improvement. Same tech scheduled to return 7-May-25 at 5pm. 

Modem log shows repetitive pattern of errors since mid-April.

Mon May 5 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    04:30:04
Mon May 5 2025 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    04:30:04
Mon May 5 2025 Warning (5) Dynamic Range Window violation
    04:37:44
Mon May 5 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    04:39:51
Mon May 5 2025 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    04:39:51
Downstream Bonded Channels
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 5 501.0 3.4 40.6 10309 4406
   2 Locked QAM256 1 477.0 4.2 37.8 8201 3458
   3 Locked QAM256 2 483.0 4.3 40.6 8145 3335
   4 Locked QAM256 3 489.0 3.8 38.6 10109 4513
   5 Locked QAM256 4 495.0 3.5 40.7 9878 4307
   6 Locked QAM256 6 507.0 3.5 40.1 9316 3683
   7 Locked QAM256 7 513.0 3.8 38.7 9281 3861
   8 Locked QAM256 8 519.0 3.5 40.1 9387 3886
   9 Locked QAM256 9 525.0 3.8 40.8 9280 3772
   10 Locked QAM256 10 531.0 3.5 41.1 9497 4153
   11 Locked QAM256 11 537.0 3.5 38.4 10039 4243
   12 Locked QAM256 12 543.0 3.9 41.5 9785 4230
   13 Locked QAM256 13 555.0 3.8 41.1 9765 4020
   14 Locked QAM256 14 561.0 3.8 41.6 9757 4044
   15 Locked QAM256 15 567.0 4.4 40.6 9668 3948
   16 Locked QAM256 16 573.0 4.2 40.6 9843 4183
   17 Locked QAM256 17 579.0 4.5 39.9 9587 4088
   18 Locked QAM256 18 585.0 4.8 41.8 9665 4302
   19 Locked QAM256 19 591.0 4.6 39.7 10953 4779
   20 Locked QAM256 33 399.0 4.2 40.8 8574 3615
   21 Locked QAM256 34 405.0 3.9 40.5 7149 2574
   22 Locked QAM256 35 411.0 3.9 36.5 7475 2938
   23 Locked QAM256 36 417.0 4.2 38.2 7729 2884
   24 Locked QAM256 37 423.0 4.1 40.2 7463 3066
   25 Locked QAM256 38 429.0 3.9 39.1 7327 2815
   26 Locked QAM256 39 435.0 4.0 39.9 7215 2886
   27 Locked QAM256 40 441.0 3.9 41.3 8288 3391
   28 Locked QAM256 41 453.0 4.0 40.9 8670 3652
   29 Locked QAM256 42 459.0 4.1 40.6 8494 3580
   30 Locked QAM256 43 465.0 4.0 37.8 8822 3435
   31 Locked QAM256 44 471.0 4.0 37.5 8562 3292
   32 Locked OFDM PLC 45 690.0 6.6 40.9 -1806998305 6913
   Upstream Bonded Channels
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 1 5120 35.6 46.0
   2 Locked SC-QAM 2 5120 29.2 46.0
   3 Locked SC-QAM 3 5120 22.8 47.0
   4 Locked SC-QAM 4 5120 16.4 46.3
   5 Locked SC-QAM 10 1280 39.6 46.5

 

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