4 Messages
ring doorbell
I started having issues with my Ring in July so i had a new one sent to me. However it is the same issue, the ring 2.4ghz is not connecting to my xfinity router which i had replaced not too long ago. Every other device in the house is working fine except for the ring doorbell. I reset the ring every day, xfinity has tried to update the gateway and troubleshoot but i don't know what else to do at this point. I had a tech come out 2 weeks ago and she replaced old cables thinking it might resolve the issue. I even had ring update any firmware. A ring agent asked for me to have xfinity lower my firewall, wpa2 connect and also create a gas network. They sent me to a 10.0.01 site to select my ring device to a "reserve id". I need assistance please.
Accepted Solution
EG
Expert
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113.4K Messages
8 months ago
@user_gozum5
I'm not an employee so there really is not much that I can do. I will say that I've seen many many posts here about exactly the same problem with many different WiFi devices since they decided to combine the bands.... And now, many people are complaining that they can't even uncombine the bands anymore...... They resort to turning in the rented device and purchasing their own equipment.
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XfinityArmand
Official Employee
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2.3K Messages
8 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_gozum5! We are so glad to hear from you and want to help in any way that we can to ensure that you have the best experience with your service. No worries! You have reached out to the best team to address your service concerns. So that we can get started, please feel free to shoot us a private message with your details, and we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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113.4K Messages
8 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section for assistance.
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EG
Expert
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113.4K Messages
8 months ago
@user_gozum5 @XfinityArmand
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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EG
Expert
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113.4K Messages
8 months ago
@user_gozum5 Yep. It was actually me who authored that a few years ago and it was stolen verbatim by someone.....
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