ring doorbell live view

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.

If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi 

https://www.xfinity.com/support/articles/issues-connecting-devices-wifi-network?linkId=123534437 

Associate the Ring with the 2.4 or the 5.0 (whichever one works) band's SSID (broadcast name) and password.

Are those settings disabled in the Xfi app, the my xfi website, and the gateway device's admin tool too ?

I’m having the same issue 

I’m having the same issues.  Was on the phone with ring for 3 hours. They are saying the Xfi routers are the issue.  Being as thimoigh it’s worked before the upgrade and not after but when I plugged my old apple router in, It worked fine again , it’s obvious the XFI routers the issue.  

i am still waiting on @Xfinity Support to provide any real support. This is such a pain that being a loyal customer for last 8 years and using their equipment all these years, you are still treated like this :(

@user_a768db 

Please create a new topic of your own here on this board detailing your issue. Thanks.

I'm having the same issues. I tested with a Verizon hotspot with a much lower upload and download speed and it is instant. This is for Zumimall doorbell so it seems they are doing something to the upload.

I too am having the same issue, it seems maybe 1 out of 10 tries it connects via live view, the rest of the time, failed to connect message, I see the idea with the reserved IP address as a possibility but it didn't work for me either, as the device supposedly comes out of "sleep mode" when triggered or queried. I'm thinking about possible port issues ? I see this information on the Ring website...

https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices

Its been over a month with this issue of live stream not working.  Called ring before my vacation and nothing worked and this started happening after comcasts newest high speed router.   Im totally frustrated now and thinking of going back to bridge mode with a new additional router and making the xfinity router just a passthrough device  .  

I'm having the same streaming error problem with my Ring Video Doorbell Elite which is connected through an ethernet cable. So I don't think it is a WIFI only issue.

I'm still guessing it's still a blocked port issue perhaps, I tried port forwarding like Comcast suggested using the ports listed above in the Ring web link, didn't make any difference, what I find as odd is that I added a "stick up cam" since all this and it "live views" fine, 100% of the time working through the XB7...I also feel Ring might be part of the issue too, as many times I'm either all the way in  the house or in my car by the time it lets me know there's "motion at my door"......

Having the same issue. Ring driveway camera instant live view every time, but ring front door fails to connect live. Am getting this error message from ring...

"Live view blocked by your network. If your phone is connected to a restricted wifi network, turn off wifi or try a different network." I have the latest Xfinity gateway. This ring solution does not work. I turn off wifi on my phone, switch to cellular data, try live view again and no go. I also found installing ring's "rapid ring" app as a solution in help documents. Did so. Doesn't work either, same connection error message. What then is different between driveway and front door camera to where one works instantly and one doesn't? Process of elimination leads me to believe it is the front door camera hardware, connection, or firmware and it's lack of compatibility with the new Xfinity gateway. Or, the settings in the front door ring. As others have said, mine too answers motion and button push immediately, but "go live" from the Android app or Alexa Ring skill don't connect. Which renders the Ring device nearly useless for security use. Would like too see this escalated with some dedicated Xfinity tech attention, up to and including Xfinity team working directly with Ring team to resolve. ~Customer since 1996 (= $45,000 spent with Xfinity (the artist formerly known as Comcast))

Same issue here. 5 hours on phone with Xfinity and Ring and just finger pointing. Thinking about cancelling Xfinity just because they will not allow me to change the channel of my wifi signal, so fustrating.

I am thinking it's a Ring/Amazon issue with not reaching out, it seems when Jamie Smirnoff (pun intended) owned ring, it was a top notch company. I haven't tried my old router in a few months but the XB7 seems to allow all other router-like capabilities, file sharing, network printing, etc. I still get an occasional live view that will work....makes me think Ring/server/port issue ?