Visitor

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2 Messages

Tuesday, July 21st, 2026 1:54 PM

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Request XB7 or XB8 swap for 1 Gig EPON - XER10 does not support bridge mode

I have 1 Gig EPON fiber service (installed 2026-06-02), with a Nokia NKFN11AEL ONT (Nokia part 3FE48103AAAA). The tech delivered an XER10 gateway (Part No SCER11BELCOM, FCC ID P27XER10).

I run a UniFi Dream Machine SE as my primary router. The XER10 does not support bridge mode, which forces me into a double-NAT setup. On 1 Gig service, an XB7 (CGM4331COM) or XB8 in bridge mode would saturate the line and let my UDM handle routing, firewall, and DHCP cleanly without double-NAT.

Could you swap the XER10 for an XB7 or XB8? Happy to provide my account details and full hardware info by DM. Thanks.

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Visitor

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2 Messages

14 hours ago

Following up - all set on my end. The XB8 arrived, I put it in bridge mode, and my UniFi router is now the edge with a clean single-NAT setup and working IPv6. No further action needed. Thanks very much for arranging the swap.

Official Employee

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3.1K Messages

2 days ago

 

master_ Hi there! We are happy to work together to review the account and help with your equipment. We appreciate you using our forums to contact us and we got your back. Please send us a DM with your full name and address to get started. To send a "direct message" / "private message" message to Xfinity Support:
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