replacement refund

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_i1ja9v

Thanks for reaching out to us, if you are one of the authorized users on the account go ahead and send me a direct message with your name, the account holder's name and the complete service address and I can get a ticket filled out to get a new prepaid cards out.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message