Visitor
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3 Messages
Repeated ongoing internet outages
Since a neighborhood upgrade in early January, I have experienced multiple internet outages that xfinity assistant shows are affecting 101 to 500 homes in my neighborhood every time. A technician was scheduled to come to my home 1/25 but it was canceled with tech support telling me the issue was resolved. There have been several outages since then including today. Before the neighborhood upgrade I did not experience any outages. I don't understand why this issue hasn't been resolved.
XfinityDemitrius
Official Employee
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2.4K Messages
2 hours ago
Hey @user_tdmmzl, Thank you for visiting our official Xfinity Forums community support page. While we would be unable to determine what may be causing the issue, we can most certainly help look over the account to see if there are any active service interruptions taking place.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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