Repeated loss of connectivity
Greetings...I'm trying to troubleshoot a repeated loss of connectivity that has been increasing over the past year, and has risen in frequency to a few times a day now. Repeated pattern is a complete connection loss, then comes back 30-60 seconds later. In talking to my neighbors (we live in a community that shares a common Xfinity entry point), they experience similar drops. The signal drop has gotten to a point where it is completely infuriating and it's time to escalate problem solving.
A few basics: happens on a wired connection to router as well as PC direct to cable modem. Things seem fine when I run speed tests, and speeds are within plan. Internet cable connection goes to wall to Xfinity box in garage to street, no splitters along the way. No kinks in cabling along the way from what I can see. I use my own router & cable modem, which have worked without issues for a couple of years until the drops started. I live in a relatively new neighborhood and home (~5 years old).
I see folks exchanging connection logs on other forum posts, not sure how to do that...could someone share details how to do that? Then of course happy to remove all personal data and share for follow-up.
Thanks a bunch for your help!