1 Message
Recently upgraded internet but the speeds havent changed
Hello, I upgraded my internet 2 days ago to the new 2000mbs/300mbs plan from the 1200mbs/50mbs but the speeds haven't changed, the maintenance was scheduled the night I upgraded them and its been 2 days with no changes, Ive reset my modem(CM1150V) and router(RT-AX86U) and still the new speeds haven't been put into place. I know my router caps at 1gb download but I'm mostly upgrading for the upload anyways and plan to upgrade the router soon, but still the upload should've at least seen an increase but its still in the normal 40 - 50mbs range. Any other ideas or should I just wait a few more days?
BruceW
Gold Problem Solver
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26K Messages
3 months ago
Is that a typo? The CM1150V is not included on their recommended/compatible lists at the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024-07-18_Full-List-of-Compatible-Devices.pdf, but this changes from time to time).
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XfinityBenny
Official Employee
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642 Messages
3 months ago
@user_j62t18 Thanks for posting and sharing the details. We appreciate it a ton and the chance to help. I hope you are doing well, with no humidity where you are. It is raining a lot here, so I expect it will get pretty heavy later on. Resetting the modem is good, the best is using the Xfinity app for troubleshooting. It has amazing tools and the same resources we use to fix any concerns. Download it now, so you can take full control of your account and services online. It's my favorite way to stay on top of everything monthly. There is always more to look into, so you reached the right team of experts to help. We have insights that are priceless and we're always happy to assist. Have you tested the speeds directly on the modem without the additional router?
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EG
Expert
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107.1K Messages
3 months ago
@XfinityBenny
They are never going to get the Next Gen speeds with that modem..................................
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