Regular Visitor
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10 Messages
Recently upgraded cable modem to an Arris S34. Only getting 40mbps upload speeds when plan should allow for up to 150mbps.
Hi,
I recently upgraded my modem to a 3.1 DOCSIS Arris S34, one of the recommended cable modems. It activated just fine.
However, my internet plan is FAST, with downloads up to 600 mbps and uploads up to 150 mbps. The downloads are doing well, but the upload speeds are not. They are stuck at ~40 mbps. What should I do to up those numbers? Is there a way to confirm the modem configuration file is up to date?
Accepted Solution
cablepdx
Regular Visitor
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10 Messages
9 days ago
Thanks everyone for your attention. After a provisioning signal was sent, it's looking great!
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EG
Expert
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110K Messages
10 days ago
I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They will be able to check the modem's speed provisioning for you. You should get a reply here in your topic. Good luck !
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XfinityBenjaminM
Official Employee
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2K Messages
10 days ago
@cablepdx Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the issues you're having with your connectivity.
We also see your DM, in the future, please wait to be invited before sending a Direct Message as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee.
We will reply to your DM shortly but please remember to follow the process going forward.
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EG
Expert
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110K Messages
10 days ago
@cablepdx @XfinityBenjaminM
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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EG
Expert
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110K Messages
9 days ago
@cablepdx
Thank you for circling back here with the update. Glad you got it squared away ! I marked your topic as being solved and am now closing it to further replies. Be well !
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