Visitor
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3 Messages
Recently "Downgraded" to the new an improved XB8. Can I get my Old WORKING equipment back????
Have had nothing but trouble with this thing since it arrived. Comcast expected me to install it using cellular but I have no signal and rely on WiFi calling. They then went a step further and disabled my old equipment so I had to drive up to the store to contact them. So this thing is finally running and has 6g, so what would prefer it just worked. Constantly drops connection. (Can frequently see a popup on my screen saying internet connection has been restored) My printer will connect after resetting everything but only for a little while and then it cant be found again. Says offline.... Thought maybe signal was weak so I got an extender and set that up. Have 2.4ghz split from the 5ghz and 6ghz so pc, extender and printer all connect to the same ssid and 2.4ghz. Have factory reset the XB8 and my printer and cleared all wifi on my PC. Tired of jumping through hoops to try and get this stuff to connect for a few minutes. Please send my old equipment that worked back to me!!!! Thanks
XfinityJanelle
Official Employee
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1.9K Messages
24 days ago
Hey @user_s9pc8k , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your gateway. I would be more than happy to offer my assistance looking into this further for you. If you are still seeing an issue with the connection on the gateway and it is not working correctly, it can be swapped out at a local Xfinity store. If you would like to troubleshoot the gateway, we are happy to help.
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user_s9pc8k
Visitor
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3 Messages
23 days ago
The Printer and the new XB8 just do not get along. I have tried every combination / reset/ upgrade of Firmware and software and still didn't work.
Took me a while but I came up with the brilliant idea to try a Hotspot from my laptop to the printer. Wi-Fi stays connected and prints no problem now. This indicates to me that the issue was the XB8 as in no problem before with the old equipment.
1 issue with hotspot is that Win 11 turns it off every time you restart. If anyone needs help I can tell you how to set up Task Scheduler with a PowerShell script that will turn it on after you restart.
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