6 Messages
Recent ping increase and packetloss over the past month
Hey I've been using Xfinity for a long time and used to get 20 ping on most games and servers now it jumped up to around 40-50 with 1-5% constant packet loss making it unplayable this has been happening from the past month or few. This happens on all devices including my pc which has ethernet my phone and my tv. Please check on my account to see if there is a problem in my location thanks.
EG
Expert
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115.7K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinitySeth
Official Employee
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789 Messages
18 hours ago
Hey there u42 👋 Right away I want you to know that we infinitely appreciate any amount of time that you've been with us, and I'm glad you took the time to be part of our community! I know exactly how much of a hindrance packet loss can be, especially when I'm on my own PC trying to game, so I want to help make sure you're running at full strength any way I can 👍
If the packet loss has continued for you since creating your post, have you noticed it occurring consistently at any specific times of the day?
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slydemise
Visitor
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12 Messages
10 hours ago
Since sometime mid-late December as well?
I'm unsure of where you are, but this is a pretty big issue for a lot of south eastern Xfinity users at the moment.
I would tread carefully on replacing anything on your network, as I spent roughly $600 and it turned out to be an Xfinity side issue.
Unfortunately 27 calls and I believe 5 techs and I am still having this exact issue.
It would still be best to diagnose your network and rule out just in case your issue is your equipment.
- Bypass the router directly and test again (If the issue goes COMPLETELY away in game then the issue is the router, if not proceed)
- Check all cables if you have spares
- Swap equipment locations in the house, if the demarcation point outside supports more than one coax connected to the running into the house
- Run a traceroute through a program like PingPlotter or another alternative
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