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Reboot router to fix the lose internet connection issue, but only good for 5 minutes
Recently I encountered the issue of losing Internet connection: the signal light became orange on the router. And I found the model seemed working fine as all the signal lights on it appear normal.
Yesterday morning (about 8:50am CT), it happened again. I then pulled off the power cable of the router, waited about a minute and then put it back on. The router reboots, and everything went back to normal. But it only lasted about 5 minutes. The internet signal light on the router would become orange again and I had the same issue!
I have seen this a couple of times. The only longer solution would be reboot both my modem and router. So my question is what is the problem here? Is it only from router or my modem, or I need to take care of both?
PS. Today, this happened again at almost the same time.
I tried to look for clues in the modem log. It shows a bunch of T3 and T4 time out. Also the time became 1970/1/1 for a couple of times.
BruceW
Gold Problem Solver
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26.3K Messages
1 year ago
Network connection problems like this are often due to poor coax connections or damaged coax cable, usually in or near your home. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post your Internet plan speed and the following information from your modem or gateway (from http://192.168.100.1 or http://10.0.0.1):
Copy and pasted text is preferred over images. Be aware that, if you post any images, your message will be made Private for a time, as all images must be approved by the Forum Moderators before the messages containing them become generally visible.
If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit (approx $100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityOrlandoM
Official Employee
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2K Messages
1 year ago
@user_x4t7jz
This link https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting has great information on how to trouble shoot your internet connection via our awesome xfinity app or https://www.xfinity.com/chat/
If our system detects an issue that can't be fixed through online troubleshooting, you'll have the option to schedule an appointment with one of our technicians.
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