Visitor
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1 Message
RE: Internet not working and cannot get any help
I also cannot get through to a human being. All menu functions lead to me resetting my modem and then having to come back in to either the web interface or phone interface and all I can do is reset my modem, but I never get to a human. I am insane with frustration. And I am ready to cancel and go back to Verizon.
XfinitySara
Official Employee
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2.1K Messages
5 days ago
Hey there, @kueblaikhan! You've come to a great place for support! Our Digital Care Team consists of real agents that can really help :) Sorry to hear about the trouble you've had with addressing your service concerns. If this is regarding internet connectivity issues, have you recently reviewed these Connection Troubleshooting Tips? If not, please let me know if you do and if you notice anything that can be adjusted on your end. Otherwise, we may need to take a closer look at things. What exactly are you facing with your service at this time?
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