Visitor
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2 Messages
Re: "Frequent internet drops and lags"
I have the exact same issue with drops, also work from home and it also drops at night while watching tv. The drops are usually only a minute or so but extremely frustrating. I have 1.2GB service and an Xfinity extender. Unfortunately, it is the only game in town for me, otherwise I would run.
XfinitySara
Official Employee
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2.6K Messages
25 days ago
Hello, @user_ia2zyu! We saw your comment on another user's post, so I turned it into your own post to properly ensure we help in whatever way we can, as quickly as possible. To start, what troubleshooting have you tried so far on your end? Have you recently reviewed these Troubleshooting Tips by chance?
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EG
Expert
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118.2K Messages
15 hours ago
@user_ia2zyu
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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