RE: Can't get speeds I'm paying for

Hey there, @user_semz9q! Thank you for leaving a comment with your similar concerns on this user's post. I want to make sure we properly address your particular account in a timely manner, so I've converted your comment into its own post under your own profile :) Our team would love to take a closer look and see what can be done to fully resolve this for you. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

@user_semz9q @XfinitySara

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.