RE: Can't get speeds I'm paying for

Hey there, @user_semz9q! Thank you for leaving a comment with your similar concerns on this user's post. I want to make sure we properly address your particular account in a timely manner, so I've converted your comment into its own post under your own profile :) Our team would love to take a closer look and see what can be done to fully resolve this for you. Could you please send our team a direct message to continue?

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@user_semz9q @XfinitySara

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

Likewise here.  I got talked into the 1.2G speed.  I got new equipment to be able to handle the speed.  I occasionally hit 800-850 (and I have actually on occasion hit 1.1G) but mostly I'm running about 400.  If I plug into the router directly (at the time I'm getting 400 on wifi, I get about 500).  While that is plenty fast enough for what I usually need, why am I getting only half the speed I'm paying for.  The internet also will just sporadically drop down to nothing or very slow (like 2-4).  This is random and usually comes back up within 5-10 minutes.  What is the deal.  Is our infrastructure not able to actually handle this speed?