Visitor
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1 Message
Can't get speeds I'm paying for
I pay for gigabit speed but I am lucky to crack 300mps. At one time, I was getting the promised performance. I cannot get to a live person to schedule a service call. I went through the AI front end prompt troubleshooting both on my desktop and my phone and all the necessary checks came back as working perfectly. At one point, on my phone, I got a message saying that a service call is being scheduled, after about 2.5+ hours on the phone dealing with automated systems, not a person. That was over a week ago and there is no service call scheduled and trying to get a live person today again was of course a fail. Why am I paying for speeds I'm not getting, and why can't a service tech make a visit and get me back to the speeds I'm paying for? Thanks
XfinityThomasA
Official Employee
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3K Messages
4 months ago
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- XfinityThomasA
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user_semz9q
Visitor
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1 Message
6 hours ago
I'm having the same problem. spent hours on the phone, made an in person appointment at the store, then they scheduled a tech. Came home early today from work to wait for the tech then got an automated message that service call was cancelled. Now trying to get through to a person to reschedule. I pay over $100 month for 1gb and mostly get <200mbps. Customer service is the worst. I want my money back!!!
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