1 Message
Random Lag Spikes/Packet Loss 3-4 times per hour
Recently, I have been having random lag spikes playing online games as well as browsing the web that happens 3-4 times in an hour span, every hour. It will randomly spike up for ~30seconds before going back to normal, repetitively. I have tried:
1. Replacing ethernet cable (twice)
2. Replacing coaxial cable (twice)
3. Optimizing ethernet settings on computer
4. Testing using another computer (same problem)
5. Resetting network settings on computer
6. Got a new modem.
Recently called Support on the phone and the lady said it was the modem to which I replaced with a new one, and the problem still occurs. What can I do now.
EG
Expert
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110.3K Messages
1 year ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityChristy
Official Employee
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2K Messages
1 year ago
@Rycchi Welcome to the XFINITY forums page where we have an awesome community of experts and specialists on stand-by to help with service issues over social media! Thank you for patiently waiting for help and for providing the troubleshooting steps that you have already done. I am sorry to learn that you are experiencing a similar service issue. I never like service issues as it is seriously frustrating when trying to work from home. We are the perfect place to post your issue for help with a solution. To research this further, I will just need to pull up the account. To do this, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.3K Messages
1 year ago
@Rycchi
Have you had a chance to see if any of those tips apply ? Please update your topic right here on this public help forum.
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