GrannyW's profile

Contributor

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28 Messages

Saturday, May 2nd, 2026 4:32 PM

Question about getting bandwidth usage information

Hello once again!  I appear to be stuck, once again.  I don't know why this is so problematic but it is.  ALL I want to know is how much bandwidth I used last (the previous) month.   We're in May now, so I want to know how much bandwidth I used in April.  Last month, I wanted to know how much bandwidth I used in March.  For whatever reason, when I login to my Comcast account via the comcast.net website, I no longer can access the bandwidth information.  I mean the link to the "device usage" page has been removed.  Fortunately, I saved a bookmark to it such that I can use the bookmark to access the page directly.  Once on the page, IF it even [Edited: "Language"] loads, it will show me the chart that shows bandwidth usage for the past 5 months, I think, including the current month's usage.  Cool.

The issue is, the page doesn't always load and I get an error indicating there was a problem accessing "My Account".  Not sure why there would be since I'm already logged into my account.  

Anyway, so I use the XFinity chat bot and literally asked it:

How much bandwidth did I use in April 2026?

It responded with a bar chart that shows March and April bandwidth usage.  Cool.  The bars in the chart do not have the actual bandwidth usage amount, so I have to guess what the actual number is.  Not cool.  Kinda stupid, actually.  The BEST part is, the chatbot also tells me how much bandwidth I'm using in the current month and encourages me to "keep streaming".   I would really appreciate it if the chatbot could actually provide the amount of bandwidth I used in April 2026, the actual number, instead of giving a hoot about my streaming activity.

This kind of stuff is what irritates customers and it really doesn't have to be like this.  Put the [Edited: "Language"] number in the bar chart.  Put the [Edited: "Language"] bandwidth usage number in the bill.  Don't make he have to hunt around only to end up not finding the information I need.  If you're going to tell me to install the mobile application, that would be the worst response of all.  Why?  Because if the mobile application is the only way to reliably get the information I need, which is still accessed online by the mobile application, that tells me Comcast's website is pretty much broken and not good for much, other than buying more service or changing billing information.

Sorry for turning this more into a rant than asking a question, but [Edited: "Language"]... this is the "Comcast effect" at work.  *sigh*

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Official Employee

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706 Messages

2 hours ago

Hi @GrannyW, as someone that likes to pop in on my data usage I certainly understand your frustration here. I typically check the data usage via the Xfinity app because it is a little quicker. I'm pretty sure the first time I have attempted to use the website to do so was just a few minutes ago. Fortunately, I had no issues accessing the devices page with no issue using this link here. This link is the first link that appears in the How can I find out how much data I currently use or see my monthly data history? article. The error that you are facing should be resolved by clearing all time cache and cookies whilst using our preferred browser of Google Chrome. Please review the Clear cache and delete cookies in Google Chrome article closely to make sure you are taking the correct steps to clear your cache and cookies. 

Please circle back to let me know if that worked. 👍

Sidebar: Thanks for the suggestion about data usage specificity using the Xfinity assistant, I'll slide that idea over to the product team.

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