jpnsco's profile

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6 Messages

Tue, May 24, 2022 1:42 AM

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Public IP shows wrong location since Comcast outage 4/18

Ever since the all-day Comcast outage on 4/18/2022, my Public IP is showing me in NJ - but I'm in WA!  My 'local' streamed channels now don't work ("Not available in your area") and all MLB.tv games for my team (not from NJ or WA) are blacked out.  Comcast CS says it's my router but I've reset that every way possible.  Is the Public IP Address assigned by Comcast or my router?  Using a Zoom 5341J which was working perfectly before the outage.

Accepted Solution

BruceW

Gold Problem Solver

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24.2K Messages

7 months ago

... who assigns the public IP address?  Comcast is insisting it's the modem and that I need to contact Zoom.

(Sigh) That's ridiculous but sadly, not very surprising. Comcast assigns your public IP, not Zoom, but neither one provides IP geolocation, a somewhat dark art handled by other parties. Essentially websites make extra $$$ by selling your physical location and IP info to the geolocation providers, who turn around and sell it to nosy people like MLB's network minions.

You may find some helpful information in the post at https://forums.xfinity.com/conversations/your-home-network/security-issue-my-outside-ip-address-changed-and-now-says-im-in-nj-when-i-live-in-mn/6259b49336b3dc41e2a67826?commentId=6259be51ff19c3627da44a36.

(edited)

New Poster

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6 Messages

@BruceW​ Thanks for the link to that thread.  I got a reply back from one so far...

We have reviewed and accepted your correction for IP range -----. The corrected data should appear in next Friday’s update. We will not send additional confirmation emails for separate corrections (you have submitted) that are accepted within the next 24 hours.

So maybe a little progress there.  Thank you.

Official Employee

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766 Messages

Thank you for reaching out to our community forum about your IP Address showing the wrong location, @jpnsco! I'm glad you were able to get a response about it being fixed. I'll follow up with you on Saturday so see if it was corrected. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 Messages

@XfinityEmilyB​ thank you for the reply.  I still question the Xfinity rep I talked to who said the public IP Address is provided by my Zoom modem and I should contact them.  Odd that my local channels and MLB.tv were working fine before that all day Xfinity outage on 4/18, and since that day I've had to call MLB.tv to override the block every time I want to watch a game and still don't have my local weather/news channels. We'll see what next week brings...

Official Employee

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766 Messages

Hey there, @jpnsco! How is your weekend going so far? Is your IP showing the correct location at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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6 Messages

@XfinityEmilyB​ I had to call MLB.tv again on Saturday to get them to unblock me (after making me jump through hoops rebooting everything, signing out/in, etc.) but it's been okay since.   ip2location.com said "We will update the range in the future release" but perhaps MaxMind's change went through in the last couple days - I'm seeing our location reported correctly in more IP tracing sites, and our local weather & news stations on our smart TV are back. Thanks.

BruceW

Gold Problem Solver

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24.2K Messages

7 months ago

... Using a Zoom 5341J which was working perfectly before the outage.

The IP address you see in the 5341J's admin pages is not your public IP, it's the address Comcast uses to manage the modem. If your 5341J is connected to a router, the IP it receives is your public IP. If your computer is directly connected to the modem, the IP it receives is your public IP. You can view your public IP at https://www.google.com/search?q=my+IP.

Unrelated, the 5341J is no longer approved by Comcast (see https://www.xfinity.com/support/devices) and should be replaced with an approved device.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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6 Messages

@BruceW​ thank you for replying!  It is the public IP I am referring to (not something from the admin page or network settings in my devices) and I mistakenly said 'router' when referring to my Zoom modem.  https://www.google.com/search?q=my+IP and https://www.whatismyip.com/ etc. all say the same thing for my public IP, and all the IP trace sites put that in Mt Laurel NJ (opposite coast).  The behavior of losing my streamed local channels in addition to MLB.tv blackouts started after Comcast's all day outage on 4/18.  Happy to replace the modem if that's the problem, but too coincidental that all this worked correctly before that outage. Still hoping to get an answer... who assigns the public IP address?  Comcast is insisting it's the modem and that I need to contact Zoom.

RB_MD

Contributor

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14 Messages

7 months ago

I'm in MD, and I just did a lookup of my public IP at www.iplocation.net, which polled 8 geolocation services
  4 of them had the correct city and state

  1 was off by ~20 miles

  2 were off by ~40 miles

and yes, one of them said I was in Newark NJ (~160 miles away)

a dark art for sure.....

Visitor

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2 Messages

4 months ago

It's not your router.  My public IP from comcast has also changed and it traces back to New Jersey just like yours.  I just noticed this today but the last time and every time before that it was a different public IP and it showed my correct location.  Yours is not an isolated problem.  I live in Oregon.

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