1 Message
Ps5 internet connection issues
I had this problem once before with a netgear modem and tp-link router. A tech came out, couldn't figure out the problem, gave me an xfinity modem and it was a little slow at first, but the problem seemed to go away about a day after.
Here I am again. Had problems logging into a game, checked connection, sometimes it fails for ps network sign in, sometimes it fails for NAT type, sometimes the download speed, and sometimes the upload speed. Even when is says connected, none of my games will load.
I have tried to restart the modem and ps5 several times. I have forwarded ports, I have assigned IP, DNS.
My other devices connect and work. It's just the ps5. I just factory reset my modem and have no idea where to go from here. Please help!!
Jasonmh
New Poster
•
2 Messages
2 months ago
Had to change my DNS settings tonight manually, 8.8.8.8
8.8.4.4 respectively
0
0
XfinityArmand
Official Employee
•
1.8K Messages
2 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_aumi90. We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service. No worries! You have reached out to the right team to help get things squared away. Please feel free to send us a private message, with your details so that we can get to work on getting this taken care of for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0