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Friday, October 24th, 2025

PS5 Cannot Connect to Internet

Hello,

I haven recently returned from deployment and had my internet service through Xfinity put on a seasonal hold that ended on October 20th. I made sure when I plugged my gateway back in it was updated and restarted as well as my PS5. On attempting to connect my PS5 to my internet the following error code populates for both Ethernet and WiFi connection: 

“Can't connect to the internet. Your internet service provider or your router might be preventing your PS5 from connecting to the internet. Make sure you can connect to the internet via the same network as your PS5 by testing the connection using your computer or mobile device”

my mobile device works just fine on the network. 

Any assistance for this matter would be much appreciated. 

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