PS5 and PS4 suddenly not connecting

Hello Xfinity,

There was a service interruption in our area for roughly 30 minutes or so. When the servuce came back on my PS5 and PS4 are not connecting to the internet. I have assigned it a static IP, Enabled Port Forwarding, rebooted my router and PS5 multiple times. I even tried a wired LAN cable to no avail.

HELP!!! Please can you fix this without multiple useless tech visits and router swap outs?!?!? This has clearly been proven to be a backend or software issue. Thank you in advance.

HELP

Responses

MNtundraRET

Gold Problem Solver

•

5.9K Messages

1 year ago

Did your Xfinity gateway by any chance revert to WPA3? If so you will need to set it back to WPA2.

0

AntMaxAmill

Visitor

•

3 Messages

1 year ago

How do I check? I am in the Xfinity app and in the router.l now but do not see that setting.

1

0

XfinityPaula

Official Employee

•

1.2K Messages

@AntMaxAmill You can manage the security mode through the app or the admin tool for the gateway. I found the steps here. In the app it shows to select connect, you network, edit Wi-Fi setting and use the drop-down to change the security mode. Save when completed and that should update as selected. Please let us know if this helps out.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

Your Home Network

AntMaxAmill

PS5 and PS4 suddenly not connecting

Was this helpful?

MNtundraRET

AntMaxAmill

XfinityPaula

New to the Community?