Promotion Price

I can understand the confusion, especially when you received a promotional email and then weren't able to find the same offer after signing in to your account.

In many cases, the promotions displayed when browsing as a guest are introductory offers intended for new customers establishing service at an address. As an existing customer, the offers available after signing in are often different from those new-customer promotions, which is why you may see a lower advertised price as a guest than what appears on your account.

That said, we'd be happy to review your account and see what promotions and package options are currently available for your location. Offers can vary based on a number of factors, including service address, existing services, and eligibility requirements.

If you'd like us to take a closer look, please send us a Direct Message with your full name and complete service address, and we'll be happy to review your options with you.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.