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user_hd0lw2
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Thursday, February 29th, 2024 4:01 PM

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Problems with connectivity even using ethernet cables

Our iOS phones have been having trouble staying connected or even connecting to the home Wifi.  We  are constantly having connection problems when we either come back home or have not used the phones for several hours like overnight or even sometimes if we get in the same room as the WiFi modem, it will disconnect. We have to forget the network and then sign in again, repeating several times until it connects. My Vizio TV which was right next to the modem was having connectivity problems also, so I connected to modem via ethernet cable. When I turn the TV on it does not always connect which seems wrong. I have to turn on and off a few times to get it to connect. I have a Amazon firestick connected to a TV in the basement which doesn't seem to have an issue. But my iOS iMAC near it does. We work from home via a windows VPN and don't seem to have any major issues. We had zero issues until we had a technician come out and had to rewire some of our connections to the house after a storm. Since then it has not run smoothly. 

Question

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Updated 

1 year ago

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XfinityAirelle

Official Employee

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2.5K Messages

1 year ago

 

user_hd0lw2 Hi there! Thanks for taking the time to reach out to us. We are sorry to hear you are having connectivity issues with your Internet service. Our awesome team is happy to help! 
 
What troubleshooting steps have you taken so far? 

 

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user_hd0lw2

3 Messages

I've unplugged and restarted the Gateway device that does not seem to fix the problem. I have found another TV in one of my kids rooms shows it connects to the wifi but then say it is not connected to the network and is unusable. 

Also when we had a service tech out oto the house when he started up teh gateway it cinnected to his device, not mine. before I could see and troubleshoot from my phone but not sure how to get my phone connected. 

Honestly I'm afraid to change anything on this gateway device because I just don't know if I will ever get it back up and running correctly

1 year ago

0

user_hd0lw2

3 Messages

1 year ago

In Additiona to not being able to se my router I can not also see or set up my storm ready wifi

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XfinityBenjaminM

Official Employee

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2K Messages

@user_hd0lw2 Hello! Thank you for reaching out to us here on our Community Forum. We can certainly assist you with the issues you're having and we'll be happy to help you get your Storm Ready WiFi modem setup as well. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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1 year ago

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