Visitor
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4 Messages
Problems with certain apps on Xfinity wifi
Since the middle of May I have had problems with certain apps across several devices not working while on wifi. Some will not open or will take minutes to open. Examples: NOAA weather app on phone, Disney+ on fire stick. If I turn on data they work fine, if I am on a different wifi system they work fine. Multiple attempts to resolve with Xfinity techs, including having the router replaced. Download speeds are fine, wifi is functioning properly according to techs. There was a similar post from May 12 - not sure what the resolution was. I'm looking for suggestions that do not involve upgrading or getting new equipment. Ideas?
EG
Expert
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106K Messages
2 years ago
For a test. Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;
To disable the Advanced Security feature in xFi, select the Account icon from the top-left corner of the Overview tab on the xFi app and then select xFi Advanced Security. From here, select Disable under xFi Advanced Security and follow the on-screen prompts.
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
YMMV. Good luck !
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