1 Message
Problems whit the internet
Hi, I reset my router. My router is connected to my TV with no problem, but the connection coming out of the router to the Internet is not connecting.
1 Message
Hi, I reset my router. My router is connected to my TV with no problem, but the connection coming out of the router to the Internet is not connecting.
XfinityKatie
Official Employee
•
744 Messages
2 years ago
Hello @user_ev9w1m thank you for using our community here for assistance with your connect, we definitley want to ensure your internet is working for you! Is your connection offline both over WiFi and ethernet? Are any of your devices able to connected if you use a direct ethernet connection? Outside of resetting your equipment, have you done any other troubleshooting on your own or from within the Xfinity app? Check out this really helpful guide on Internet Troubleshooting Tips.
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