1 Message
Printer will not connect to the new xFi Gateway router
I'm about to lose it over here. Ever since upgrading our router I have not be able to print from the same printer I've been printing from flawlessly for years. Please help me fix this. I'm ready to quit Xfinity over this. I can't contact anyone irl to get help with this. I'm beyond frustrated over this.
EG
Expert
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114.7K Messages
11 months ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section for assistance.
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XfinityAlyssaA
Official Employee
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2.2K Messages
11 months ago
Good evening @user_kh0vkn, and thank you for reaching out on our Community Forums, I appreciate it. I see that you are having issues connecting your printer to your new gateway. To confirm, is your WiFi network popping up on the list of available networks on your printer? Have you also tried restarting your printer or gateway?
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user_s3j80m
1 Message
10 months ago
Yes, the printer and gateway see one another but will not connect. All other devices work perfectly
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EG
Expert
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114.7K Messages
10 months ago
@user_s3j80m
Are you the original poster @user_kh0vkn ?
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