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user_081c54
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Tuesday, May 16th, 2023 10:13 PM

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power cord for modem bad connection

Hello, I have had my xb7 cable modem for a while now. Because I've had to unplug and plug the power cord into the modem many times, it only works if I use something to push the cord to the side. In other words, it only works if I jerry-rig it. It's  a tight fit but not good enough for full contact. This means it's either powered on or it's not.

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2 years ago

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MNtundraRET

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5.9K Messages

2 years ago

The power cord was never designed to be unplugged at the modem. The end of the cord being plugged into a wall outlet is the way it should be done. Someone should come along to help you. The whole unit mat need replacement now.

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user_081c54

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@MNtundraRET​ That's really disappointing. I keep the modem on my desk. So I would just reach out and unplug it instead of going to the wall socket.

2 years ago

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EG

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@user_081c54 

Get something like this. Put it on the floor under your desk. Step on the switch when you want to turn the device off and on after you get it swapped out for a new one;

https://www.amazon.com/GE-Foot-Indoor-Extension-Footswitch/dp/B00QMIQMLA 

(edited)

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I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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flatlander3

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1.5K Messages

2 years ago

I'd disagree.  Malfunction on an A/C connector?  The problem with that is an arcing condition.  It's unlikely the inner connectors will direct short, but it's possible.  Then it's up to your house breakers, and IF they work, and don't cause a fire inside your walls.

And sure, the housing is a vinyl UL-94V material, although that can get hot and melt.  It will burn eventually and continually under the right circumstances.  You can see that with NEBS compliance testing.

Best fast option, swap it out at an Xfinity store.  If there isn't one by you, there is a UPS option if this page is still current:  https://www.xfinity.com/support/articles/returning-your-equipment 

I'd swap it.

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EG

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2 years ago

@flatlander3 

For clarity. May I ask with whom you are disagreeing ? Please specify.

(edited)

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flatlander3

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@EG​ Floor switch to cover for a malfunctioning AC inlet?  Perhaps I caught that before the edit.

(edited)

2 years ago

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MNtundraRET

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@EG 

The original post has been edited a few times. The OP originally unplugged the cord-end from the modem. he/she did not want to reach under the desk to unplug the cord from the wall outlet. The is why the suggestion to get the modem replaced. Your suggestion is fine.

(edited)

Retired Expert

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2 years ago

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EG

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@flatlander3​ 

I would never recommend a workaround for a potential fire hazard. Anyway, IMO, it sounds like more of an open circuit than a short circuit to me. Who knows.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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