Contributor
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51 Messages
Possible solution to issues
So I just had a tech come out about the issues I've been having, he said that something in the box that connects your house to Xfinity is more than likely the issue. I believe they were some sort of clip that transfers the signal into your house. While it shows Xfinity that you're receiving a "good signal" that doesn't always transfer to your modem correctly. Having them come out and fix it at some point in the future and will come back here if that ends up being the fix
XfinityRay
Official Employee
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2.2K Messages
5 months ago
Thank you for the update about the packet loss, Xantoszz12. I checked on your account and a maintenance ticket was put in for our area team to look into this and perform possible repairs. Our team can continue checking on that for you so you know when it is completed. We can then check your service and see if we need to take further steps at that point. As I see more information, I will be replying again in our Direct Messages. This type of order is usually completed within 72 hours.
Here are the steps to send us a Direct Message in case you need that again.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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