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kracky
1st Topic

2 Messages

Tuesday, October 29th, 2024 8:55 PM

Port Forwarding

I am trying to setup port forwarding for a few devices that use 41000 TCP/UDP ---These communicate with other devices world wide. I have never had an issue with this port with prior ISP's. When I use the Xfinity APP to set this port up I get:

The Port Number must be between 1 and 40000 or between 41001 and 65535

I have set up different ports on my server which work fine however this has me stumped. Also I cannot get into the Gateway-(Xfinity XB7) with the normal  (Username) admin and (Password) password---Not sure why as I never set this up myself.

Setting up port 41000 has never been an issue in the past. (With Other Providers)--

Is this something that needs to be done within the Menu Systems within the Gateway?

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2 months ago

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XfinityJorge

Official Employee

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1.8K Messages

2 months ago

 

kracky Thank you so much for using our Forums to contact us and our team is here happy to work with you. We see that you are having issues with your devices and your internet equipment. It is our pleasure to assist you and work together. Can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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kracky

2 Messages

I ended up rewriting the software to port forward on port 41001 which fixed the issue - the main issue here is the XFI app won't allow you to enter port 41000 for forwarding.

The issue has been resolved as I was able to enter the new port for forwarding within the app.

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2 months ago

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XfinityJoe

Official Employee

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583 Messages

@kracky I’m glad to hear the technician was able to get everything taken care of. If you need anything else please let us know.

 

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2 months ago

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