Regular Visitor
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8 Messages
port forwarding
I need to make a change to the port forwarding already set up on my xfinity gateway. Going to the web interface of the gateway (10.0.0.1) and navigating to the port forwarding page (which used to work, years ago) points me to the xfinity web site, but clicking that link gives a message saying that web site is no longer in use, and I should use the app. Using the app, the port forwarding page says that Something has gone wrong, and to try again later. I have tried multiple times over multiple days, with the same result. I spent an hour in a chat with support yesterday, and the agent simply kept repeating the instructions about how to set port forwarding using the app, apparently not understanding that it wasn't working for me. At their direction, I unplugged/replugged the gatesway, with no change. I then uninstalled/reinstalled the app, again, with no change. I then searched here. First, I see lots of similar posts about this problem, and I see no conclusive answer to any of them. I also discovered a thread of conversation from myself, about nine months ago, for exactly the same problm. I added a comment to that thread, and the reply was basically a threat to kick me off the forums for sending an unsolicited message. Although there was a multi-month break, it seemed to me just a continuation of the old conversation, not something new. Whatever. Here I am posting a new topic.
Is it possible for me to see and change my port forwarding settings? As far as I can tell, it SHOULD be possible using the app, but it simply doesn't work for me. Does it work for anyone?
Official Solution
XfinityDemitrius
Official Employee
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1.3K Messages
7 months ago
Hey @genterminl,
Thank you for taking the time to reach out so we can troubleshoot further with editing a port forward setting. I am glad we were able to get everything resolved and addressed for you. It was determined that the IP address for the port forward was IPv6. The Xfinity App can only support port forwards for devices using IPv4, so by disabling the IPv6 is what helps to ensure your changes are saved as needed. If you need any further assistance, the Xfinity Forum is available 24/7.
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XfinityEmilyB
Official Employee
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1.7K Messages
7 months ago
@genterminl Thank you for reaching out to our community forum so we can make sure you're able to manage the ports on your internet network. When you try to make changes with the app, are you connected to your in-home Xfinity network?
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daring1
Visitor
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1 Message
7 months ago
Did this issue really get resolved or is this some trick from Customer Service to hide the issue? Is there an official resolution for this? I used to be able to do port forwarding trough the Xfinity Assistant but they changed it so that now it redirects you to the web page which just tells you to use the app which just shows an error message when you click on port forward. Honestly I don't really care much at this point because this is the drop that motivated me to switch to a new ISP. [Edited: "Solicitation"]. It will take some work unfortunately but it is simply unacceptable that in 2024 needing to jump trough so many hoops to put a port forward, from having the best connection on a PlayStation to being able to do a remote desktop to your house. Xfinity is only good for the most basic of needs.
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