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user_jimcg
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11 Messages

Wednesday, August 27th, 2025

Port forwarding stopped working since July 2025

Port Forwarding is no longer working. It was working until July 2025 and now my open ports can no longer be seen. The Xfinity app shows that they should be open but I can't view my security cameras any more and the online port checking tool (canyouseeme.org) can't see the ports. I have tried power cycling my modem but that didn't fix it.

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2 days ago

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XfinityJorge

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2 days ago

@user_jimcg Greetings! Thank you so much for using our Xfinity Support Forums and for taking the time to contact our team. We are sorry to hear you are having some trouble with our advanced security settings and our team is here happy to help. By any chance on your security cameras have you attempted to forget the Wi-Fi network on those devices and reset?

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user_jimcg

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The connection is ethernet cable and yes I have rebooted the DVR and disconnected/reconnected the ethernet cable.

I should be able to see that the ports are open using canyouseeme.org with my public Xfinity IP address.

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2 days ago

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XfinityJorge

Official Employee

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2.4K Messages

Gotcha, I appreciate you for giving us a little more details about your set-up. Let us take a deeper look with our tools here to make sure we get this all reflecting correctly. Please shoot us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_jimcg

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I just created a direct message and got a reply back telling me to post my problem on a public post.

Isn't this a public post?

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2 days ago

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XfinityJorge

Official Employee

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2.4K Messages

Thank you for the DM, and we will continue to work on this together through there. We appreciate you following our Forums Guidelines and using this great platform. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_jimcg

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It looks like the hard drive died in the DVR and it's not booting up. Stays stuck in the initializing phase.

Thanks for your help.

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2 days ago

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