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user_teci9h
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6 Messages

Tuesday, March 3rd, 2026 3:06 AM

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port forwarding disappears everyday

Every single day my port forwarding drop. I have spend hours on the line with customer service who assures me it wont. BUT IT STILL does everyday.

My device has a static ip.

Port open is 32400.

Advanced Security is on.

I put the rule in the app every single day. It drops every single day.

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2 hours ago

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XfinityJeniece

Official Employee

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3.8K Messages

19 hours ago

Hey there, @user_teci9h, thanks for reaching out through Xfinity Forums regarding your port forwarding concerns. Have you tried disabling your Advanced Security to see if that helps with the issue? 

 

The Advanced Security routinely disables and removes open ports if it detects what it thinks is “unused” or “risky” behavior.

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user_teci9h

Visitor

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6 Messages

It was disabled and it was happening. I spent 1.5 hours online with an agent on chat and they had me re-enable it. They had me re add my ports like I do every single day and assured me it would hold. They do not hold. I have only had the service for 1.5 weeks now and this has been a nightmare. 

18 hours ago

0

XfinityJeniece

Official Employee

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3.8K Messages

Thanks for confirming user_teci9h! Are you using a separate router in bridge mode?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

18 hours ago

0

user_teci9h

Visitor

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6 Messages

No, I am using the supplied gateway/router CGM4981COM

(edited)

18 hours ago

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XfinityThomasA

Official Employee

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3.3K Messages

 

user_teci9h - Can you walk me through the steps you've taken to enable port fowarding?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

17 hours ago

0

user_teci9h

Visitor

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6 Messages

Set up port forwarding in the Xfinity app

  1. Open the Xfinity app and sign in with your Primary, Manager, or Member Xfinity ID and password.
  2. Select WiFi.
  3. Select View WiFi equipment.
  4. Select Advanced Settings.
  5. Select Port forwarding.
  6. Select Add Port Forward button and Continue on the next screen.
  7. Choose the device you want to set up.
    • Note: If you don't see it, the device might not be connected, may use IPv6, or have a static IP. Port forwarding only works for devices using IPv4 addresses and DHCP.
  8. Pick a common app (like Xbox or PlayStation) or tap Manual Setup to enter port numbers and settings.
    • If you’re not sure what to enter, check the app or device instructions.
  9. Select Next to finish setup.

my device has static ip and in the router it is marked as static as well. 

(edited)

17 hours ago

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user_teci9h

Visitor

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6 Messages

6 hours ago

Unfortunately, nobody in Xfinity could fix it and since I have only had the service for a week I cancelled it. I went back to ziply 2gbps which is only $70 a month so it's much cheaper too. Thanks anyway. 

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XfinityPaula

Official Employee

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1.9K Messages

Thank you for your update and the opportunity to try to help out. I'm sorry that we were not able to correct it for us.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 hours ago

0

EG

Expert

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116.4K Messages

2 hours ago

The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.

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