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user_18f4b6
1st Topic

Visitor

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3 Messages

Friday, August 5th, 2022 7:35 PM

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Port Forward IP Address Shows Wrong IP

I have seen this problem posted many times on here but there is never a solution posted publicly, so I figure I will shoot my shot.

When I create a port forward, the IP address shown does not match the IP address of my device, despite the fact that I am ONLY able to choose the device, and not able to edit or enter the IP separately. I have tried many things to solve this, some of which were suggested on other posts with this issue (i.e. release/renew, setting a static IP address to match the one on the port forward). Nothing has worked. Please help.

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2 years ago

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XfinityNicolas

Official Employee

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1.1K Messages

3 years ago

Hey @user_18f4b6, thank you for reaching out to Xfinity Support on our Forums. That is strange it is giving you a different IP. Is it a private IP showing (10.xx.xx.xx) or a longer one?

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user_18f4b6

Visitor

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3 Messages

@XfinityNicolas​ It is a private one formatted like the example you gave.

3 years ago

0

XfinityVianney

Official Employee

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2K Messages

Got it. Is this also your first time setting up Port Forwarding for this device getting the different IP  address, or have you had it added before? I have seen some find success with rebooting the equipment before and after making updating the Port Forwarding options. With that said, I see you've tried a few steps already.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_18f4b6

Visitor

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3 Messages

@XfinityVianney​ It is my first time port forwarding for this device, and I have indeed tried rebooting my equipment. It seems to only want to give the wrong IP address for the port forward. My IP address matches my device's everywhere else except for the port forward.

3 years ago

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XfinityNicolas

Official Employee

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1.1K Messages

Alright, thank you for checking that. I'd like to take a deeper look at what's going on. Can you send us a direct message so I can? 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Hthomer

Visitor

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1 Message

3 years ago

I have the same issue. 
Mine occurred when I first connected via Wi-Fi, the Computer was given ip 10.0.0.196.

it took me awhile to get into router to change the ip to reserved at 10.0.0.10.

the Computer now gets 10.0.0.10 every time it reboots.

When I try to add port forwarding to it, it adds at ip 10.0.0.196.

no matter how many times I get it to forget and re-add it, it still finds the .196 address

I wish the system let us add forwarding ports to a manually types in IP address.

it only lets us choose from list of currently connected devices. Big pain!

it also only works thru the app. Can’t edit it directly on router thru browser.

I hate this. The app sucks

(edited)

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-Draino-

New Poster

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3 Messages

2 years ago

I have the exact same problem. It was never this way before the [Edited: "Language"] app came out..... just horrible

(edited)

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