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user_q1984o
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Tuesday, February 3rd, 2026 4:28 AM

Poor services

Xfinity Internet worked good till this evening, T-Mobile worked way better, am i over data usage or something, i cant watch streaming services 

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24 days ago

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EG

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116.3K Messages

28 days ago

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XfinityDilary

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3.1K Messages

26 days ago

 

Thanks for posting on our community forums, user_q1984o. I see EG shared a link to start with troubleshooting. Did that help? 
 
Thanks for your help, @EG. 

 

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EG

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116.3K Messages

26 days ago

My pleasure @XfinityDilary !

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user_fmwogt

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1 Message

26 days ago

My internet download speed is ridiculously slow.  It’s 33 to 52 just now with several tests done.  My neighbor has same issue and uses the Xfinity router.  Mine is a Motorola router.  We seem to be throttled all the time but worse lately.  Xfinity sees no issues with our service according to their website.  Terrible service speeds making any web use so slow we can’t enjoy using it.  Also TV freezes up occasionally for same reason.  Please STOP throttling our service!

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XfinityVictor

Official Employee

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2K Messages

 

user_fmwogt Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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24 days ago

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