Visitor
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2 Messages
Poor Internet Service
I am having poor internet service on my home network. I have tried to reach a real live human by calling the 1-800 number. After I go through and choose the correct option, I am never routed to a real human. The automated system starts over again and I never get anywhere.
EG
Expert
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111K Messages
3 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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user_gl900d
Visitor
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2 Messages
2 days ago
I upgraded to a modem that was on the “Xfinity compatible modems for enhanced speeds” list. The modem is listed as Next Gen Speed tier. The modem is capable of the speeds on my plan. The download and upload speeds are far below what they should be. They aren’t even hitting average, rather far below average and far below what I’m paying for. I have done all of the necessary steps to troubleshoot, but the internet is still slow. I need to speak with an Xfinity agent.
(edited)
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EG
Expert
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111K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2K Messages
2 days ago
user_gl900d
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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