Visitor
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2 Messages
Poor Internet Service
We lose internet far too frequently. Is Xfinity that far down the line in the rental of AT&T and Verizon’s network? Close to cancelling all services.
Visitor
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2 Messages
We lose internet far too frequently. Is Xfinity that far down the line in the rental of AT&T and Verizon’s network? Close to cancelling all services.
EG
Expert
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111.1K Messages
21 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityVictor
Official Employee
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1.4K Messages
20 days ago
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user_k6q3k8
Visitor
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2 Messages
20 days ago
We have completed every step in the trouble shooting process. Restarted everything. Unplugged and cycled the system. We have the newest equipment as well. It’s clearly a network problem. Too many new subscribers and very poor infrastructure. Switching service proverbs appears imminent.
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NoNoBadPuppy
Problem Solver
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655 Messages
20 days ago
First, be aware that any other ISP will be on par with xfinity. If you think the others don't have the same issues, then explain to me how any of them stay in business if one "works" and the others don't. When you say you lose internet, do you mean that your gateway does not allow any connections to internet, or are you having issues with random disconnects from the hardware you are connecting to it? The link provided by EG (above) should be your starting point. If you follow his advice, you may well fix your issues, or at worst have a better understanding of what your issue is. Placement of the gateway is important. The more walls that a signal has to travel through affects performance. The number of devices you have connected to your gateway can have an impact on performance. In order to give anyone the best chance of helping you, you need to provide as much info as you can. When you 'lose internet', what does the light on the gateway look like? When you 'lose internet', is it on a particular device, or is it on multiple devices, or even all devices? How far from the gateway are the devices you are losing internet on?
Just a blanket 'we lose internet' really isn't much to go on. Please follow the link given by EG, and circle back if that does not resolve your issues. Keep in mind that switching to another ISP is in no way a guarantee that your new setup won't be doing the same thing.
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