Hello, just moved into a new apartment. Set up internet. When it is working it is great but have multiple disconnects and resets every hour. Causing videocalls to drop and games to lag.
Cable connection check with a CAX80 used to say Poor downstream connection, did the things and changed out the COAX cable, didn't have any splitters to remove and still had the same issue. An xfinity tech came out and looked at thigns and replaced connectors on the coax cable and said things looked like they should be good. All things were green for about an hour before it started to drop again and now has said in 'Partial Service Mode' . The downstream icon on the router has been blinking non-stop since connecting to the internet.
Here are some of the numbers the connection check says.
| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
669 MHz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enabled |
BPI+ |
|
|
|
| Downstream Bonded Channels (Partial Service) |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
256 QAM |
41 |
669000000 Hz |
-7.3 dBmV |
38.6 dB |
6009 |
6660 |
| 2 |
Locked |
256 QAM |
13 |
489000000 Hz |
-6.2 dBmV |
38.7 dB |
0 |
0 |
| 3 |
Locked |
256 QAM |
14 |
495000000 Hz |
-6.2 dBmV |
38.8 dB |
0 |
0 |
| 4 |
Locked |
256 QAM |
15 |
507000000 Hz |
-6.1 dBmV |
38.7 dB |
0 |
0 |
| 5 |
Locked |
256 QAM |
16 |
513000000 Hz |
-6.0 dBmV |
38.9 dB |
0 |
0 |
| 6 |
Locked |
256 QAM |
17 |
519000000 Hz |
-6.2 dBmV |
38.8 dB |
0 |
0 |
| 7 |
Locked |
256 QAM |
18 |
525000000 Hz |
-6.3 dBmV |
38.7 dB |
0 |
0 |
| 8 |
Locked |
256 QAM |
19 |
531000000 Hz |
-6.4 dBmV |
38.7 dB |
0 |
0 |
| 9 |
Locked |
256 QAM |
20 |
543000000 Hz |
-6.4 dBmV |
38.8 dB |
0 |
0 |
| 10 |
Locked |
256 QAM |
21 |
549000000 Hz |
-6.5 dBmV |
38.8 dB |
0 |
0 |
| 11 |
Locked |
256 QAM |
22 |
555000000 Hz |
-6.5 dBmV |
38.8 dB |
0 |
0 |
| 12 |
Locked |
256 QAM |
23 |
561000000 Hz |
-6.6 dBmV |
38.7 dB |
0 |
0 |
| 13 |
Locked |
256 QAM |
24 |
567000000 Hz |
-6.9 dBmV |
38.0 dB |
0 |
0 |
| 14 |
Locked |
256 QAM |
25 |
573000000 Hz |
-6.3 dBmV |
38.8 dB |
0 |
0 |
| 15 |
Locked |
256 QAM |
26 |
579000000 Hz |
-6.3 dBmV |
39.0 dB |
0 |
0 |
| 16 |
Locked |
256 QAM |
27 |
585000000 Hz |
-6.5 dBmV |
38.8 dB |
0 |
0 |
| 17 |
Locked |
256 QAM |
28 |
591000000 Hz |
-6.6 dBmV |
38.9 dB |
0 |
0 |
| 18 |
Locked |
256 QAM |
29 |
597000000 Hz |
-6.7 dBmV |
38.9 dB |
0 |
0 |
| 19 |
Locked |
256 QAM |
30 |
603000000 Hz |
-6.5 dBmV |
37.3 dB |
0 |
0 |
| 20 |
Locked |
256 QAM |
31 |
609000000 Hz |
-6.5 dBmV |
38.8 dB |
0 |
0 |
| 21 |
Locked |
256 QAM |
32 |
615000000 Hz |
-6.6 dBmV |
39.0 dB |
0 |
0 |
| 22 |
Locked |
256 QAM |
33 |
621000000 Hz |
-6.6 dBmV |
38.9 dB |
0 |
0 |
| 23 |
Locked |
256 QAM |
34 |
627000000 Hz |
-6.7 dBmV |
38.9 dB |
0 |
0 |
| 24 |
Locked |
256 QAM |
35 |
633000000 Hz |
-6.8 dBmV |
38.9 dB |
0 |
0 |
| 25 |
Locked |
256 QAM |
36 |
639000000 Hz |
-6.8 dBmV |
38.9 dB |
0 |
0 |
| 26 |
Locked |
256 QAM |
37 |
645000000 Hz |
-6.8 dBmV |
38.8 dB |
0 |
0 |
| 27 |
Locked |
256 QAM |
38 |
651000000 Hz |
-7.5 dBmV |
38.6 dB |
0 |
0 |
| 28 |
Locked |
256 QAM |
39 |
657000000 Hz |
-7.5 dBmV |
38.6 dB |
0 |
0 |
| 29 |
Locked |
256 QAM |
40 |
663000000 Hz |
-7.1 dBmV |
38.7 dB |
0 |
0 |
| 30 |
Locked |
256 QAM |
42 |
675000000 Hz |
-7.2 dBmV |
38.2 dB |
6251 |
22631 |
| 31 |
Locked |
256 QAM |
43 |
681000000 Hz |
-7.3 dBmV |
38.7 dB |
4201 |
16971 |
| 32 |
Locked |
256 QAM |
44 |
687000000 Hz |
-7.8 dBmV |
38.4 dB |
3829 |
17065 |
|
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
6 |
2560 Ksym/sec |
40400000 Hz |
49.5 dBmV |
| 2 |
Locked |
ATDMA |
1 |
2560 Ksym/sec |
10400000 Hz |
50.0 dBmV |
| 3 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
16400000 Hz |
47.0 dBmV |
| 4 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
22800000 Hz |
47.0 dBmV |
| 5 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
29200000 Hz |
47.5 dBmV |
| 6 |
Locked |
ATDMA |
5 |
5120 Ksym/sec |
35600000 Hz |
46.5 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
|
|
|
| Downstream OFDM Channels |
| Channel |
Lock
Status |
Modulation /
Profile ID |
Channel
ID |
Frequency |
Power |
SNR /
MER |
Active Subcarrier
Number Range |
Unerrored
Codewords |
Correctable
Codewords |
Uncorrectable
Codewords |
| 1 |
Locked |
0 ,1 ,2 ,3 |
159 |
722000000 Hz |
-7.42 dBmV |
38.5 dB |
1126 ~ 2969 |
1688115967 |
430706969 |
1 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
|
| Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
|
XfinityAirelle
Official Employee
•
2.6K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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0
user_6890f7
Visitor
•
4 Messages
1 year ago
Hey, did they ever resolve the issue? If so, what ended up being the problem?
I'm having the exact same issue, with the exact same modem/router combo.
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0
EG
Expert
•
110.3K Messages
1 year ago
@user_6890f7
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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