Lionking20's profile

New Poster

 • 

11 Messages

Monday, October 14th, 2024 1:41 PM

Pods unstable

I have problem with xfi pods (latest), that I have been using for 2+ years

what options do I have

Official Employee

 • 

2K Messages

24 days ago

Hello, @Lionking20 please provide more details about the issue you are having with the Boost Wi-Fi pods, so we can be of better assistance.  The more details the better. 

New Poster

 • 

11 Messages

As I mentioned, the issue is that when my device gets connected to the pod, it stops getting internet intermittently during the day until I unplug and plug the pod back into the power supply.

I have already tried removing the pod from the setup, letting it sit for some time, and then re-adding it to the system.

I already got the gateway replaced.

I have Gen 2 big pods.

I am not sure what other information can I provide,

Official Employee

 • 

1K Messages

@Lionking20, you mentioned it happens intermittently during the day. Is there anything in the home or any other devices that have been introduced into the home recently when this began? Perhaps there is an interference issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

11 Messages

No new device introduced but shouldn’t xfi handle new devices gracefully 

New Poster

 • 

11 Messages

How can i get pods replaced or get new one, in case existing ones are gone bad

Official Employee

 • 

1.2K Messages

Great question Lionking20! With Xfinity xfipods, you are able to return them within 30 days or purchase and there's a limited 1-year warranty on the devices from date of receipt. 

I know you mentioned that you have had the pods for 2+ years, so they would no longer be covered under the warranty. I know how annoying it can be when your connection keeps dropping, I work from home and had this trouble before. 

For the intermittent connection issues, when you have the pod removed for did you notice if there were still intermittent connection issues with the network? It's possible that there's an issue with the RF signals or something else that is causing the intermittent drops. Not the pods themselves. I would love to help dig into this and help have the connections repaired. Please send us a direct message with your name and service address. We will help out! 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here