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user_9c44e8
1st Topic

Visitor

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1 Message

Thu, Apr 22, 2021 5:29 PM

Pods are worthless?

Was downloading at 500-1000 kbps while connected to pod in my room. Once I removed that pod and connected to main the speed immediately jumped to 70-100 mbps. What is the point of pods if they make it worse?

Question

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Updated 

12 d ago

17

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Responses

AlanD

Problem Solver

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610 Messages

14 d ago

I had a similar situation when I got my pod.   

I was about to return it when I tried moving the pod to a different outlet and suddenly my speed was much higher than without the pod.

Bottom line I think is to EXPERIMENT.  See if that helps as it did me.

Also, Comcast stated and I think it's true that a pod should not be installed on an outside wall in your home.   When I did that, it made the speed much worse.  

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ComcastAirelle

Official Employee

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107 Messages

12 d ago

Hi there! We would be happy to assist you with your Xfi Pod issue. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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BruceW

Gold Problem Solver

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22.3K Messages

12 d ago

To send a "Peer to peer" / "Private chat message" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  •  - An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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