Pod Wifi Booster White Light Flashing and Overheating

The pod is never recognized on the network, so there is nothing known to it to Troubleshoot. I've restarted the Gateway, but the pod is still not known to the network. I've tried to talk with someone at Xfinity, and thirty minutes of a wrangle with a bot left me disconnected. Another attempt on the web redirected me to a link over on my phone. Then a non-human restarted all of the checklist that I had already completed, with no help except to order new ones. That's about an hour of time non-talking with a non-person. It's humiliating to converse with an inane object who can't understand the subtleties or detailed actions involved in figuring out what's wrong. I describe this so you know what it means when you request me to "troubleshoot over the phone" (it was with a bot who couldn't help) or "troubleshoot with us on it" (I never could find a human to understand. Never.) 

Understood, @user_6cgbcy. Thank you for taking the time to provide that feedback. I'm sorry to hear about the trouble you've had getting help with this particular WiFi Boost Pod, and I'd love to see what else we can do to resolve this for you! Could you please send our team a direct message?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!