Pocket Loss at 68.87.226.109 (ae-199-rar01.santaclara.ca.sfba.comcast.net)

Hey there, @davidt33! Thank you for creating a new post about your packet loss concern. While we always recommend starting with these Connection Troubleshooting Tips, something like this may take a further look from our team and/or an onsite technician. If you're still requiring assistance, could you please send our team a direct message?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!