Please explain to me Xfinity Comcast
Why is it that every week that I have a [EDIT: "Language"] problem with my service every week for the last 3 months but yet tonight same [EDIT: "Language"] new week you say there's a service issue in my area and your going to have it fixed by 2:30 a.m. which that's usually always the time but it never happens from 11:00 at night until who knows in the morning early afternoon it finally turns back on every week but explain to me why I just went and drove around and there's not a [EDIT: "Language"] Xfinity truck with a boom with anything within a 5-mile [EDIT: "Language"] radius of my house explain that to me and I know where the Taps are where your nodes are because I used to be a contractor for your [EDIT: "Language"] company so I know what I'm looking for not a single [EDIT: "Language"] truck anywhere within a 5 mile radius so explain that to me how in the [EDIT: "Language"] is there a service problem whenever you ain't got a [EDIT: "Language"] truck in the area working on [EDIT: Language] but yet it happens every week explain that to me and explain why in the [EDIT: "Language"] I haven't got a [EDIT: "Language"] credit on my account all those times I'm sick and tired of your [EDIT: "Language"] I'm one [EDIT: "Language"] customer and I'm fed the [EDIT: "Language"] up
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15 days ago
IMO it’s the firewall that’s causing many issues with latency and port forwarding never happens although everything is configured correctly on customer premise equipment(s).
Tech came to my place and said he can’t help me with it and I should seek assistance on Reddit.
14 days ago
Hello @user_34a53c! I hate to hear you've been experiencing interruptions. As a consumer myself I realize how frustrating and inconvenient that is. We'll be happy to look into this for you.
Could you please send our team a direct message with your full name and full address?