U

Visitor

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2 Messages

Friday, May 26th, 2023 8:12 AM

Closed

Please explain to me Xfinity Comcast

Why is it that every week that I have a [EDIT: "Language"] problem with my service every week for the last 3 months but yet tonight same [EDIT: "Language"] new week you say there's a service issue in my area and your going to have it fixed by 2:30 a.m. which that's usually always the time but it never happens from 11:00 at night until who knows in the morning early afternoon it finally turns back on every week but explain to me why I just went and drove around and there's not a [EDIT: "Language"] Xfinity truck with a boom with anything within a 5-mile [EDIT: "Language"] radius of my house explain that to me and I know where the Taps are where your nodes are because I used to be a contractor for your [EDIT: "Language"] company so I know what I'm looking for not a single [EDIT: "Language"] truck anywhere within a 5 mile radius so explain that to me how in the [EDIT: "Language"] is there a service problem whenever you ain't got a [EDIT: "Language"] truck in the area working on [EDIT: Language] but yet it happens every week explain that to me and explain why in the [EDIT: "Language"] I haven't got a [EDIT: "Language"] credit on my account all those times I'm sick and tired of your [EDIT: "Language"] I'm one [EDIT: "Language"] customer and I'm fed the [EDIT: "Language"] up

EDIT: Please keep your posts clean. Our forums have an automated profanity filter to block out inappropriate language. Please do not circumvent it by finding colorful ways to approximate or disguise those words. If you are caught trying to bypass the filters in any way, your posting privileges may be revoked. https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236 

Visitor

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3 Messages

1 year ago

IMO it’s the firewall that’s causing many issues with latency and port forwarding never happens although everything is configured correctly on customer premise equipment(s).

Tech came to my place and said he can’t help me with it and I should seek assistance on Reddit. 

Official Employee

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746 Messages

@ perkytactician, Thank you for reaching out to Xfinity. Are you currently having service issues? If so please provide details. 

 

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

@XfinityAshley​ yes, I am having troubles with the services, first, it’s the new Xfinity app showing my SB8200 as TG862G modem on my end and secondly, NAT Type is set at 2 even after port forwarding and enabling DMZ. The immediate solution to the the latter I see is to get the additional IP address service added to the account for NAT Type to be 1. Please assist.

Official Employee

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1.2K Messages

@perkytactician, thank you for those details. I would like to take a closer look at your account and how it was set up to see how we can best help you. To get started, please send our team a direct message with your full name and full address.

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Problem Solver

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743 Messages

1 year ago

Hello @user_34a53c! I hate to hear you've been experiencing interruptions. As a consumer myself I realize how frustrating and inconvenient that is. We'll be happy to look into this for you. 

Could you please send our team a direct message with your full name and full address?

  • Click “Sign In” if necessary
  • Click the “Direct Messaging” icon or https://forums.xfinity.com/direct-messaging
  • Click the “New message” pencil and paper icon
  • The “To:” line prompts you to “Type the name of a person”. Instead, type “Xfinity Support” there
  • - As you are typing a drop-down list appears. Select “Xfinity Support” from that list
  • - An “Xfinity Support” graphic replaces the “To:” line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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