Please explain to me Xfinity Comcast

Why is it that every week that I have a [EDIT: "Language"] problem with my service every week for the last 3 months but yet tonight same [EDIT: "Language"] new week you say there's a service issue in my area and your going to have it fixed by 2:30 a.m. which that's usually always the time but it never happens from 11:00 at night until who knows in the morning early afternoon it finally turns back on every week but explain to me why I just went and drove around and there's not a [EDIT: "Language"] Xfinity truck with a boom with anything within a 5-mile [EDIT: "Language"] radius of my house explain that to me and I know where the Taps are where your nodes are because I used to be a contractor for your [EDIT: "Language"] company so I know what I'm looking for not a single [EDIT: "Language"] truck anywhere within a 5 mile radius so explain that to me how in the [EDIT: "Language"] is there a service problem whenever you ain't got a [EDIT: "Language"] truck in the area working on [EDIT: Language] but yet it happens every week explain that to me and explain why in the [EDIT: "Language"] I haven't got a [EDIT: "Language"] credit on my account all those times I'm sick and tired of your [EDIT: "Language"] I'm one [EDIT: "Language"] customer and I'm fed the [EDIT: "Language"] up

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